Conference Sessions

2017 Session | Working with Difficult People: Navigating Different Personalities for Career Success

Your work day is filled with them–people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This session will detail specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Taking into account the modern issues that play into our work, including technology, generation gaps, and language barriers, researcher Amy Cooper Hakim and a panel of executives who have expertly handled many of these situations, will guide you through the 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offer helpful tactics and phrases for diffusing workplace tensions and effectively resolving conflicts. Come away with a clearer understanding of why people operate in different ways as well as clear strategies for working successfully with different personality types.

Thought Leader: Amy Cooper Hakim, author, Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind

Panelists:  Yvonne Garcia, SVP, global head, client solutions group and program management office, State Street Corporation
Alice Rutkowski, body language expert
Celeste Warren, VP, human resources, global diversity & inclusion COE, Merck

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